Refund Policy

Every new customer gets a 7-day free trial on any monthly plan. We require a payment method on file at signup but do NOT charge during the trial.

• Cancel anytime during the trial → no charge
• If you don't cancel, your first month is charged at the end of the trial
• You can switch plans during the trial without penalty

You can cancel your subscription at any time from your client portal:

1. 1
   Log into your client portal

   Go to lesha.ai and sign in with your business account.
2. 2
   Go to Settings → Billing

   Click your account name in the top-right corner.
3. 3
   Click "Cancel Subscription"

   Confirm your choice. You'll get an email confirmation right away.
4. 4
   Service continues until period end

   Your AI receptionist keeps working until your current billing period ends, then stops.

No calls to make. No retention specialists. No "are you sure" loops. Just one button and you're done.

Monthly Plans

If you've been charged for your first month and decide LESHA isn't right for you, you can request a full refund within 14 days of the first paid charge. This is our money-back guarantee — no questions asked.

After 14 days from your first paid charge, monthly subscriptions are non-refundable for past periods. You can still cancel anytime, and your service will continue until the end of the current billing period.

Annual Plans

Annual subscriptions are eligible for a pro-rated refund within 30 days of the initial charge. After 30 days, annual plans are non-refundable, but you can cancel and your service continues for the full paid period.

Usage Overages

Overage charges (calls beyond your plan's monthly limit) are non-refundable, as those calls have already been processed and incurred costs from our infrastructure providers.

Setup & Onboarding Fees

Currently, LESHA does not charge setup or onboarding fees. If we introduce them in the future for custom Enterprise integrations, refund eligibility will be specified in your custom contract.

1. 1
   Email us

   Send a refund request to billing@lesha.ai. Include your business name and the charge you'd like refunded.
2. 2
   We review within 2 business days

   If eligible, we'll process the refund. If we need more info, we'll reply within 2 business days.
3. 3
   Refund hits your account in 5-10 business days

   Stripe processes the refund to your original payment method. Timing depends on your bank.

We may decline refund requests in these cases:

• Account termination for cause: If we terminate your account for violation of our Terms of Service (fraud, abuse, non-payment, illegal activity), no refund is owed.
• Excessive usage before refund request: If you've used a significant portion of your plan's calls within the refund window (e.g., 75%+ of monthly calls), we may decline or partially refund.
• Repeated refund requests: If you've previously received refunds and re-subscribed multiple times, we may decline additional refunds.
• Chargebacks: If you initiate a chargeback through your bank without contacting us first, we may decline the chargeback and provide evidence of service delivery. We strongly prefer you reach out to us directly.

In cases where a refund isn't possible but you've experienced significant Service issues (e.g., extended downtime not caused by your account), we may offer service credits applied to your next billing period. Service credits don't expire as long as your account is active.

While we strive for 99.5% uptime, occasional outages happen. For outages exceeding our SLA:

• Lite / Growth / Pro plans: Best-effort service credits at our discretion
• Enterprise plans: SLA terms specified in your custom contract — typically pro-rated credits for downtime beyond agreed thresholds

We may update this Refund Policy from time to time. Material changes will be communicated by email or in-portal notice at least 30 days before they take effect. Refunds requested after a policy change will be evaluated against the policy in effect at the time of request.

Refund requests: billing@lesha.ai
General support: hello@lesha.ai